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Terms and Conditions

1. Contracting parties: SC DPD EXCLUSIVE RENTALS SRL, headquartered in Voluntari, Strada Teilor NR.10 Ilfov, CUI 37280732, bank account: RO02RNCB0086154014090001 , opened at BCR, hereinafter referred to as Lessor AND the Client – ​​the company (legal entity).

2. The object of the contract is the rental by the client of the above-mentioned car under the terms of the contract.

3. The duration of the contract is that established at the time of rental. Failure to notify the delay in returning the car by more than one hour or the lessor's refusal to agree to extend the rental contract will result in the deposit being retained. Any delay exceeding 2 hours will be reported to the police as theft if the Lessor is not informed by phone in advance. The days in which the customer used the car without the lessor's consent will be charged at a double rate. For the extension of the contract with the lessor's consent, the established daily rate is due. 1 rental day represents 24 hours from the moment of taking over the car, respectively from the moment of landing the plane if the pick-up is made at the airport. It is charged in fractions as follows: 0-4 hours, free, >4 hours a day. The minimum rate is at least 1 day. If the client wishes to return the car to a location other than the one established upon signing the contract, without the lessor's consent, the price will be double the price displayed on the site for that location. If the place or date of return is to be established by telephone, the location will be considered to be the lessor's registered office, the time - the time of pick-up, and the day - the period for which the advance payment was made. If the client wishes to return the car earlier than the initial reservation, the lessee is NOT obliged to return the difference! 

4. The contract price consists of the duration fee, the km fee if applicable, as well as all other fees explicitly or implicitly provided in the contract. The price includes car rental, Full CASCO/SCDW insurance (optional), RCA, road tax in Romania, regular car maintenance, normal tire wear, insurance of a replacement car in the cases mentioned in the contract, 24/7 roadside assistance in case of an accident with an immobile car or mechanical breakdown. Vulcanization is not included. The price does not include fuel and windshield fluid. Failure to pay on time entails penalties of 0.5% per day. The price is set in EUR, mentioned on the first page and is paid in full on the first day of the contract upon taking over the car, at the BNR exchange rate +1% EUR/RON on the day of payment. It can be paid in RON, EURO, USD cash by credit card. In case of payment by card (CC) the payment will be made in RON, and the exchange rate used for the exchange from the card currency to RON is established by the card issuer (Visa, Mastercard), the Lessor being not responsible for it. The client can pay 10% of the total price for the car reservation in advance. In case of cancellation less than 10 days before the reservation, the Lessor can retain 10% of the total price, and in December it can retain 70%. The delivery fee to a location other than the work point or the Lessor's headquarters is 0.15 EUR/km. The fee also applies in case of returning the vehicle. The minimum rental period is 2 days and for a minimum rental of 3 days there is a kilometer limit, 300km / day, exceeding 10€ / 100km. If advance payment is made for the reservation, the contract can only be terminated with the retention of 70% of the total value of the rental contract in the off-season (January-March) and with the retention of 100% of the total value of the contract in the season (April-December), this termination can only be made with the tenant's consent!

5. The guarantee is provided at the time of rental, and will be requested upon delivery of the car. Proof of receipt is the contract that is signed upon delivery of the car. The guarantee will be returned upon return of the car, except in cases where it is withheld in part or in full for the reasons provided in this contract. In the event of withholding the guarantee on the CC, it will be withheld in RON, and also returned in RON, the client will bear any differences depending on the damage caused, even in the event of a wrong (higher) amount being charged on the CC due to a POS error. In the event of bringing a replacement car, the lessor may request payment of a new guarantee!

6.1.Customer Obligations: The Customer declares that he received the vehicle in good working order. The Customer is obliged to verify the validity of the RCA and ITP, etc. and is responsible for any damage or liability resulting from this contract that is not borne for any reason or exceeds the Casco and RCA insurance or if RCA, Casco, ITP are expired. The client is financially liable, the guarantee being withheld partially, totally or as a start of payment for the failure to fulfill his obligations or the occurrence of damages, among which we list: -Damage caused to the vehicle due to faulty use, as a result of lack of proper maintenance during the contract period, or as a result of using the vehicle in conditions when immediate stopping and notification of roadside assistance would have been required (e.g. driving with the engine, gearbox, differential, wheel, etc. defective, overheated, lacking cooling for various reasons, without water, with insufficient oil or any other condition in which the vehicle manufacturer prohibits driving and recommends immediate stopping and calling roadside assistance to transport the vehicle to the nearest authorized service, driving in a very sporty mode - such as speed, speed, etc.); - The client is obliged to pay in full any accident or damage caused by a driver not authorized by the lessor; - Difference in fuel upon return compared to pick-up; - in the event of an accident caused to the rented car, due to the client's fault, poor road conditions or unknown perpetrator. The guarantee may be retained partially (100EUR/damaged element (100EUR windshield)), in total, or as a down payment. The lessor will establish the fault, and in the event of a final and irrevocable court ruling, the amount will be returned if the fault did not belong to the client; - any damage not covered by the car's Casco and RCA policies, or which exceeds the amount covered by them for any reason (except for total damage); - failure to comply with the obligations provided for in this contract; - all the damages below will be charged individually and cumulatively: lack of fuel: 2.0 EUR/liter; superficial paint scratches: 200EUR/scratch; chipped/cracked windshield 200 EUR (Compact range) 400 EUR (SUV range), 500 EUR (Luxury range), missing wheel covers: 100 RON/piece; damaged tire (regardless of damage): 300 RON – R15, 400 RON – R16, 600 RON – R17, 800 RON R18, 1000RON R19; jack: 20 EUR; Wheel wrench: 10 EUR; Radio 50 EUR; CD player – 80 EUR; CD mp3 player – 100 EUR; Stained upholstery: 30 EUR: Severely stained/destroyed upholstery: 100 canvas, 1000 EUR leather; first aid kit: 10 EUR; triangle: 5 EUR; vest = 5 EUR; fire extinguisher – 10 EUR; car documents – 100 EUR; wipers: 30 EUR each; key – 200 EUR (Compact range) 400 EUR (Luxury range), registration plate 70 EUR/pc.; parking card/card: 120 EUR; partial thefts (mirrors, etc.):within the deductible; car theft claimed and with the original key returned: deductible. If the damage caused by the client exceeds the value of the deposit, the damage will be paid in full (except for full casco insurance). The disappearance of the car without the client reporting it to the police or its failure to return it or the failure to return the original key (except if it is stolen) is assimilated to qualified theft and will be reported as such to the police by the lessor. The client is obliged to pay the damages mentioned above on the spot. The lessor may collect all amounts resulting from this contract from the client's card based on the signature present in the rental contract. - The lessor is not responsible for accidents suffered by the client and his companions, for their luggage. The lessor declines any responsibility to third parties for any damage caused by the client during the contract. The client will assume and fully bear all claims of any third parties related to the subject of the contract. To present the lessor with his/her identity document, driving license, plane ticket and to allow him/her to take a picture. The client owes the provider any other amounts resulting from the contract, fines, damages, etc. The person representing the client, a legal entity, will also have the role of surety. This will jointly guarantee the execution of the obligations assumed by the Client, by contract, waiving the benefit of discussion, jurisdiction and division;. The surety guarantees that he/she will fulfill all obligations that the Client will not fulfill. The lessor is entitled to pursue the client and the sureties for their entire movable and immovable assets, present and future, within the limits of the obligations arising from this contract. To respect the conditions of use of the car: not to participate in races or competitions, including unorganized/illegal ones; not to entrust the car to any driver not authorized by the lessor; - not to travel outside Romania with the car without the lessor's consent; - to drive the vehicle in compliance with the laws, including road legislation; - not to modify, repair, dismantle, add or change any component (part) without the provider's consent under the penalty that it may be assimilated to qualified theft; - not to drive the vehicle only on roads equipped with asphalt or concrete; - not to wear the tires beyond normal wear; - not to repair or modify the vehicle without the written consent of the lessor, and only within the limits of his consent. To notify the lessor at his request of the location of the vehicle. The client undertakes to allow the examination of the vehicle by the lessor within a maximum of 24 hours from his request; - not to use the vehicle for taxi purposes, driving school, motor sports, security and protection activities, transportation of dangerous or flammable substances, pushing or towing activities.If the damage caused by the client exceeds the value of the deposit, the full damage will be paid (except for full casco insurance). The disappearance of the car without the client reporting it to the police or the failure to return it or the failure to return the original key (except if it is stolen) is considered aggravated theft and will be reported as such to the police by the lessor. The client is obliged to pay the damages mentioned above on the spot. The lessor may collect all amounts resulting from this contract from the client's card based on the signature present in the rental contract. - The lessor is not responsible for accidents suffered by the client and his companions, for their luggage. The lessor declines any responsibility to third parties for any damage caused by the client during the contract. The client will assume and fully bear all claims of any third parties related to the subject of the contract. To present the lessor with his identity document, driving license, plane ticket and allow him to take a photo. The client owes the provider any other amounts resulting from the contract, fines, damages, etc. The person representing the client, a legal entity, will also have the role of surety. This will jointly guarantee the execution of the obligations assumed by the client, by contract, waiving the benefit of discussion, jurisdiction and division;. The surety guarantees that he will fulfill all obligations that the client will not fulfill. The lessor is entitled to pursue the client and the sureties for their entire movable and immovable assets, present and future, within the limits of the obligations arising from this contract. To respect the conditions of use of the car: not to participate in races or competitions, including unorganized/illegal ones; not to entrust the car to any driver not authorized by the lessor; - not to travel outside Romania with the car without the lessor's consent; - to drive the car in compliance with the laws, including road legislation; - not to modify, repair, dismantle, add or change any component (part) without the provider's consent under the penalty that it may be assimilated to qualified theft; - not to drive the vehicle only on roads equipped with asphalt or concrete; - not to wear the tires beyond normal wear; - not to repair or modify the vehicle without the written consent of the lessor, and only within the limits of his consent. To notify the lessor at his request of the location of the vehicle. The client undertakes to allow the examination of the vehicle by the lessor within a maximum of 24 hours from his request; - not to use the vehicle for taxi purposes, driving school, motor sports, security and protection activities, transportation of dangerous or flammable substances, pushing or towing activities.If the damage caused by the client exceeds the value of the deposit, the full damage will be paid (except for full casco insurance). The disappearance of the car without the client reporting it to the police or the failure to return it or the failure to return the original key (except if it is stolen) is considered aggravated theft and will be reported as such to the police by the lessor. The client is obliged to pay the damages mentioned above on the spot. The lessor may collect all amounts resulting from this contract from the client's card based on the signature present in the rental contract. - The lessor is not responsible for accidents suffered by the client and his companions, for their luggage. The lessor declines any responsibility to third parties for any damage caused by the client during the contract. The client will assume and fully bear all claims of any third parties related to the subject of the contract. To present the lessor with his identity document, driving license, plane ticket and allow him to take a photo. The client owes the provider any other amounts resulting from the contract, fines, damages, etc. The person representing the client, a legal entity, will also have the role of surety. This will jointly guarantee the execution of the obligations assumed by the client, by contract, waiving the benefit of discussion, jurisdiction and division;. The surety guarantees that he will fulfill all obligations that the client will not fulfill. The lessor is entitled to pursue the client and the sureties for their entire movable and immovable assets, present and future, within the limits of the obligations arising from this contract. To respect the conditions of use of the car: not to participate in races or competitions, including unorganized/illegal ones; not to entrust the car to any driver not authorized by the lessor; - not to travel outside Romania with the car without the lessor's consent; - to drive the car in compliance with the laws, including road legislation; - not to modify, repair, dismantle, add or change any component (part) without the provider's consent under the penalty that it may be assimilated to qualified theft; - not to drive the vehicle only on roads equipped with asphalt or concrete; - not to wear the tires beyond normal wear; - not to repair or modify the vehicle without the written consent of the lessor, and only within the limits of his consent. To notify the lessor at his request of the location of the vehicle. The client undertakes to allow the examination of the vehicle by the lessor within a maximum of 24 hours from his request; - not to use the vehicle for taxi purposes, driving school, motor sports, security and protection activities, transportation of dangerous or flammable substances, pushing or towing activities.The disappearance of the car without the client's notification to the police or the failure to return it or the failure to return the original key (except if it is stolen) is considered aggravated theft and will be reported as such to the police by the lessor. The client is obliged to pay the damages mentioned above on the spot. The lessor may collect all amounts resulting from this contract from the client's card based on the signature present in the rental contract. - The lessor is not responsible for accidents suffered by the client and his companions, for their luggage. The lessor declines any responsibility to third parties for any damage caused by the client during the contract. The client will assume and fully bear all claims of any third parties related to the subject of the contract. To present the lessor with his identity document, driving license, plane ticket and allow him to take a photo. The client owes the provider any other amounts resulting from the contract, fines, damages, etc. The person representing the client, a legal entity, will also have the role of surety. This will jointly guarantee the execution of the obligations assumed by the Client, by contract, waiving the benefit of discussion, jurisdiction and division;. The surety guarantees that he will fulfill all obligations that the Client will not fulfill. The lessor is entitled to pursue the client and the sureties for all their movable and immovable assets, present and future, within the limits of the obligations arising from this contract. To respect the conditions of use of the car: not to participate in races or competitions, including unorganized/illegal ones; not to entrust the car to any driver not authorized by the lessor; - not to travel outside Romania with the car without the lessor's consent; - to drive the car in compliance with the laws, including road legislation; - not to modify, repair, dismantle, add or change any component (part) without the provider's consent under the penalty that it may be assimilated to qualified theft; - not to drive the vehicle only on roads equipped with asphalt or concrete; - not to wear the tires beyond normal wear; - not to repair or modify the vehicle without the written consent of the lessor, and only within the limits of his consent. To notify the lessor at his request of the location of the vehicle. The client undertakes to allow the examination of the vehicle by the lessor within a maximum of 24 hours from his request; - not to use the vehicle for taxi purposes, driving school, motor sports, security and protection activities, transportation of dangerous or flammable substances, pushing or towing activities.The disappearance of the car without the client's notification to the police or the failure to return it or the failure to return the original key (except if it is stolen) is considered aggravated theft and will be reported as such to the police by the lessor. The client is obliged to pay the damages mentioned above on the spot. The lessor may collect all amounts resulting from this contract from the client's card based on the signature present in the rental contract. - The lessor is not responsible for accidents suffered by the client and his companions, for their luggage. The lessor declines any responsibility to third parties for any damage caused by the client during the contract. The client will assume and fully bear all claims of any third parties related to the subject of the contract. To present the lessor with his identity document, driving license, plane ticket and allow him to take a photo. The client owes the provider any other amounts resulting from the contract, fines, damages, etc. The person representing the client, a legal entity, will also have the role of surety. This will jointly guarantee the execution of the obligations assumed by the Client, by contract, waiving the benefit of discussion, jurisdiction and division;. The surety guarantees that he will fulfill all obligations that the Client will not fulfill. The lessor is entitled to pursue the client and the sureties for all their movable and immovable assets, present and future, within the limits of the obligations arising from this contract. To respect the conditions of use of the car: not to participate in races or competitions, including unorganized/illegal ones; not to entrust the car to any driver not authorized by the lessor; - not to travel outside Romania with the car without the lessor's consent; - to drive the car in compliance with the laws, including road legislation; - not to modify, repair, dismantle, add or change any component (part) without the provider's consent under the penalty that it may be assimilated to qualified theft; - not to drive the vehicle only on roads equipped with asphalt or concrete; - not to wear the tires beyond normal wear; - not to repair or modify the vehicle without the written consent of the lessor, and only within the limits of his consent. To notify the lessor at his request of the location of the vehicle. The client undertakes to allow the examination of the vehicle by the lessor within a maximum of 24 hours from his request; - not to use the vehicle for taxi purposes, driving school, motor sports, security and protection activities, transportation of dangerous or flammable substances, pushing or towing activities.The lessor may collect all amounts resulting from this contract from the customer's card based on the signature present in the rental contract. - The lessor is not responsible for accidents suffered by the customer and his companions, for their luggage. The lessor declines any responsibility to third parties for any damage caused by the customer during the contract. The customer will assume and fully bear all claims of any third parties related to the subject of the contract. To present the lessor with his identity document, driving license, plane ticket and allow him to take a picture. The customer owes the provider any other amounts resulting from the contract, fines, damages, etc. The person representing the customer, a legal entity, will also have the role of surety. This will jointly guarantee the execution of the obligations assumed by the customer, by contract, waiving the benefit of discussion, jurisdiction and division;. The surety guarantees that he will fulfill all obligations that the customer will not fulfill. The lessor is entitled to pursue the client and the guarantors for all their movable and immovable assets, present and future, within the limits of the obligations arising from this contract. To respect the conditions of use of the car: not to participate in races or competitions, including unorganized/illegal ones; not to entrust the car to any driver not authorized by the lessor; - not to travel outside Romania with the car without the lessor's consent; - to drive the car in compliance with the laws, including road legislation; - not to modify, repair, dismantle, add or change any component (part) without the provider's consent under the penalty that it may be assimilated to qualified theft; - not to drive the vehicle only on roads equipped with asphalt or concrete; - not to wear the tires beyond normal wear; - not to repair or modify the car without the lessor's written consent, and only within the limits of his consent. To notify the lessor at his request of the location of the vehicle. The client undertakes to allow the lessor to examine the vehicle within a maximum of 24 hours from his request; - not to use the vehicle for taxi purposes, driving school, motor sports, security and protection activities, transportation of dangerous or flammable substances, pushing or towing activities.The lessor may collect all amounts resulting from this contract from the customer's card based on the signature present in the rental contract. - The lessor is not responsible for accidents suffered by the customer and his companions, for their luggage. The lessor declines any responsibility to third parties for any damage caused by the customer during the contract. The customer will assume and fully bear all claims of any third parties related to the subject of the contract. To present the lessor with his identity document, driving license, plane ticket and allow him to take a picture. The customer owes the provider any other amounts resulting from the contract, fines, damages, etc. The person representing the customer, a legal entity, will also have the role of surety. This will jointly guarantee the execution of the obligations assumed by the customer, by contract, waiving the benefit of discussion, jurisdiction and division;. The surety guarantees that he will fulfill all obligations that the customer will not fulfill. The lessor is entitled to pursue the client and the guarantors for all their movable and immovable assets, present and future, within the limits of the obligations arising from this contract. To respect the conditions of use of the car: not to participate in races or competitions, including unorganized/illegal ones; not to entrust the car to any driver not authorized by the lessor; - not to travel outside Romania with the car without the lessor's consent; - to drive the car in compliance with the laws, including road legislation; - not to modify, repair, dismantle, add or change any component (part) without the provider's consent under the penalty that it may be assimilated to qualified theft; - not to drive the vehicle only on roads equipped with asphalt or concrete; - not to wear the tires beyond normal wear; - not to repair or modify the car without the lessor's written consent, and only within the limits of his consent. To notify the lessor at his request of the location of the vehicle. The client undertakes to allow the lessor to examine the vehicle within a maximum of 24 hours from his request; - not to use the vehicle for taxi purposes, driving school, motor sports, security and protection activities, transportation of dangerous or flammable substances, pushing or towing activities.the plane ticket and allow him to take a picture. The client owes the provider any other amounts resulting from the contract, fines, damages, etc. The person representing the client, a legal entity, will also have the role of surety. This will jointly guarantee the execution of the obligations assumed by the Client, by contract, waiving the benefit of discussion, jurisdiction and division;. The surety guarantees that he will fulfill all obligations that the Client will not fulfill. The lessor is entitled to pursue the client and the sureties for their entire movable and immovable assets, present and future, within the limits of the obligations arising from this contract. To respect the conditions of use of the car: not to participate in races or competitions, including unorganized/illegal ones; not to entrust the car to any driver not authorized by the lessor; - not to travel outside Romania with the car without the lessor's consent; - to drive the vehicle in compliance with the laws, including road legislation; - not to modify, repair, dismantle, add or change any component (part) without the provider's consent under the penalty that it may be assimilated to qualified theft; - not to drive the vehicle only on roads equipped with asphalt or concrete; - not to wear the tires beyond normal wear; - not to repair or modify the vehicle without the written consent of the lessor, and only within the limits of his consent. To notify the lessor at his request of the location of the vehicle. The client undertakes to allow the examination of the vehicle by the lessor within a maximum of 24 hours from his request; - not to use the vehicle for taxi purposes, driving school, motor sports, security and protection activities, transportation of dangerous or flammable substances, pushing or towing activities.the plane ticket and allow him to take a picture. The client owes the provider any other amounts resulting from the contract, fines, damages, etc. The person representing the client, a legal entity, will also have the role of surety. This will jointly guarantee the execution of the obligations assumed by the Client, by contract, waiving the benefit of discussion, jurisdiction and division;. The surety guarantees that he will fulfill all obligations that the Client will not fulfill. The lessor is entitled to pursue the client and the sureties for their entire movable and immovable assets, present and future, within the limits of the obligations arising from this contract. To respect the conditions of use of the car: not to participate in races or competitions, including unorganized/illegal ones; not to entrust the car to any driver not authorized by the lessor; - not to travel outside Romania with the car without the lessor's consent; - to drive the vehicle in compliance with the laws, including road legislation; - not to modify, repair, dismantle, add or change any component (part) without the provider's consent under the penalty that it may be assimilated to qualified theft; - not to drive the vehicle only on roads equipped with asphalt or concrete; - not to wear the tires beyond normal wear; - not to repair or modify the vehicle without the written consent of the lessor, and only within the limits of his consent. To notify the lessor at his request of the location of the vehicle. The client undertakes to allow the examination of the vehicle by the lessor within a maximum of 24 hours from his request; - not to use the vehicle for taxi purposes, driving school, motor sports, security and protection activities, transportation of dangerous or flammable substances, pushing or towing activities.dismantle, add or change any component (part) without the provider's consent under the penalty that it may be assimilated to qualified theft; - not to drive the vehicle only on roads equipped with asphalt or concrete; - not to wear the tires beyond normal wear; - not to repair or modify the vehicle without the written consent of the lessor, and only within the limits of his consent. To notify the lessor at his request of the location of the vehicle. The client undertakes to allow the examination of the vehicle by the lessor within a maximum of 24 hours from his request; - not to use the vehicle for taxi purposes, driving school, motor sports, security and protection activities, transportation of dangerous or flammable substances, pushing or towing activities.dismantle, add or change any component (part) without the provider's consent under the penalty that it may be assimilated to qualified theft; - not to drive the vehicle only on roads equipped with asphalt or concrete; - not to wear the tires beyond normal wear; - not to repair or modify the vehicle without the written consent of the lessor, and only within the limits of his consent. To notify the lessor at his request of the location of the vehicle. The client undertakes to allow the examination of the vehicle by the lessor within a maximum of 24 hours from his request; - not to use the vehicle for taxi purposes, driving school, motor sports, security and protection activities, transportation of dangerous or flammable substances, pushing or towing activities.

-Full casco/SCDW (Super Collision Damage Waiver) insurance does not cover fuel consumed, damage to tires and the lower parts of the vehicle - (engine block, oil pan, gearbox), loss of car accessories and any intentional actions on the vehicle.

-The customer is obliged to pay 15% of the total value if the repairs exceed the list value of the car and it is considered a total damage (for full casco/SCDW) and 100% for the deposit!

-Roadside assistance and vulcanization repairs (cut tires, deformed wheels, vandalism) are not provided - this service is not covered by full casco 

-The client is obliged to pay any damage caused during the contract to the lessor and all claims of any third parties, damages that are not covered by the RCA and Casco policies due to driving under the influence of alcoholic beverages and to pay the rental at the list price until the repairs are completed!

-The customer is obliged to pay the repair cost for vulcanization services (damaged or cut tires) including transport with a platform (full casco / SCDW or warehouse), for cars that are or are not equipped with a spare wheel from the factory! Tires changed by the customer must only be done with the lessor's consent! This service is not covered by the lessor!

 

6.2. The client is obliged to pay the bridge toll from Fetesti - Cernavoda ( each time he crosses the bridge ) and upon conclusion of the rental contract he is obliged to provide proof of payment of the toll, otherwise the equivalent of the fine in the amount of €50 will be withheld from the guarantee (deposit) or from the card WITHOUT THE CLIENT'S CONSENT after obtaining the report issued by the CNADR - Police. If the fine is not paid within a maximum of 15 days from notification, the recovery procedure in court will be initiated!

7. The Lessor's obligations: to transfer to the client the right to use the vehicle that constitutes the object of the contract by handing over the vehicle, handing over the keys and copies of the car's documents (registration certificate, RCA insurance policy, road tax). To replace the vehicle within 48 hours with another one of the same class or a higher class at the same price within the limit of vehicles available in stock or with another one of a lower class at the respective price, if it has suffered damage that cannot be remedied within 48 hours and that prevents the use of the vehicle (e.g. a clogged fender/door does not represent such a case. This clause also applies to the car initially delivered to the client, although the Lessor will do everything possible to replace the damaged car, even if it is minor). The Lessee is not obliged to insure the replacement car if it causes damage through his fault. To insure the car with Full CASCO (optional) and RCA. The lessor is not responsible for personal items left in the car by the client or a previous driver of the car, or for any car defects or shortages, inadequate technical condition, etc. if they have not been found and noted in the contract or during the car inspection when it is considered that the client has carried out a complete technical inspection of the car before signing this contract and has taken full responsibility for the car and its technical condition. To return the guarantee upon returning the car or in case of blocking it on the card within 2 working days.

8. In case of accident, damage or theft: The client must obtain and hand over the following documents IN ORIGINAL to the lessor:

  • - For damage with unknown perpetrators: REPAIR AUTHORIZATION
  • - For an accident caused by the client: REPAIR AUTHORIZATION (with the mention that he was not driving under the influence of alcoholic beverages), POLICE REPORT.
  • - For an accident caused by another traffic participant: REPAIR AUTHORIZATION, POLICE REPORT, COPY OF THE RCA INSURANCE of the at-fault driver, copy of the insurance card and his/her driving license. The client is also obliged to check and ensure that all existing damages to the vehicle are recorded on the authorization. The client is also responsible for: - to guard the vehicle or to take the necessary measures to guard it. - to notify the provider immediately, or at the latest within 2 hours of the event. - to obtain the name and address, as well as copies of the identity documents, license and car registration card of the other parties involved. - to appear, if necessary, at his/her own expense to make statements in Bucharest between Monday and Friday between 8 am and 2 pm at the insurer's headquarters within a maximum of 2 weeks from the date of the accident. If the customer does not fulfill, or fulfills any of the obligations incompletely or with a delay of more than 48 hours, the customer will be responsible for the full payment of the car repairs plus daily penalty damages equal to the daily rental rate.
  • - In case of theft, immediately notify the lessor and then file a complaint with the police. Guard the vehicle in case of key theft.
  • - For total damage, the customer pays 10% of the total value of the car (for Full Casco/SCDW)

9. Termination of the contract. This contract terminates: - upon expiration of the rental period - may be terminated unilaterally before the term by the client. (the lessor is not obliged to refund the amount paid). - may be terminated unilaterally before the term by the lessor. The provider reserves the right to refuse or terminate a rental contract without any additional explanation. Both in the event of termination of the contract before the term and in the event of termination, the client is obliged to hand over the vehicle within 3 hours from the moment of termination at the client's premises in the same conditions in which he took it over.

10. Other provisions: All disputes regarding this contract will be resolved amicably , and if this is not possible, they will be judged by the Ilfov Court or the Ilfov Tribunal . In case of differences between the Romanian and English versions of the contract, the Romanian version will prevail. The client is legally in default for all obligations assumed in the contract and not respected as such on time. Notifications between the parties will be sent to the address mentioned in the contract. In the absence of its completion, to the one in the documents or by posting at the Lessor's headquarters. 

11.1 Payment Policy

- Payment for the vehicle reservation is made in full at the time of reservation confirmation.

- Payment can be made by bank transfer, cash (within the legal limit) or by online bank card.

- Reservation confirmation is sent to the Customer by email after payment is recorded.

- In case of theft, immediately notify the lessor and then file a complaint with the police. Guard the vehicle in case of key theft.

- For total damage, the customer pays 10% of the total value of the car (for Full Casco/SCDW)

11.2 Online Card Payments Policy

- DPD Exclusive Rentals Srl uses certified payment processors to ensure the security of online transactions.

- Card data is not stored by DPD Exclusive Rentals Srl, it is processed exclusively by the payment processor.

- In the case of transactions rejected by the bank, the reservation is not considered confirmed.

11.3 Non-Refund Policy

- The amount paid for the reservation is non-refundable, regardless of the reason for cancellation.

- In exceptional situations (for example, unavailability of the vehicle due to a major breakdown), DPD Exclusive Rentals Srl reserves the right to offer a similar vehicle or, if this is not possible, to return the amount paid.

11.4 Customer Obligations

- The customer is required to present a valid ID and driving license when picking up the vehicle.

- The customer undertakes to comply with the terms of the rental agreement and to return the vehicle in proper condition.

11.5 Limitation of Liability

DPD Exclusive Rentals SRl cannot be held liable for losses or damages caused by the Customer's failure to show up at the agreed date and time or failure to comply with the rental conditions.

INFORMATION NOTE ON THE PROTECTION OF PERSONAL DATA - PRIVACY POLICY

 According to the requirements of Law no. 677/2001 on the protection of individuals with regard to the processing of personal data and the free movement of such data, as amended and supplemented, and of Law no. 506/2004 on the processing of personal data and the protection of privacy in the electronic communications sector, DPD EXCLUSIVE RENTALS SRL is obliged to manage in safe conditions and only for the specified purposes, the personal data that you provide us about yourself, a member of your family or another person.

The purpose of data collection is: Car rental.

You are/are not required to provide personal data, as this is necessary for car rental. Your refusal will result in the non-conclusion of the rental contract.

The recorded information is intended for use by the operator and is communicated only to the following recipients: Police and Insurance Companies.

 

According to Law no. 677/2001, you have the right to access, to intervene in your data, the right not to be subject to an individual decision and the right to seek legal action. You also have the right to object to the processing of your personal data and to request the deletion of your data*. To exercise these rights, you can send a written, dated and signed request to office@dpdrent.ro. You are also entitled to seek legal action.

Last update: 01.05.2024